Terms of Service
Effective date: 14 July 2026 · Version: 1.0
These Terms of Service ("Terms") govern access to and use of the Remy platform and related services (the "Services") provided by Armada Labs Studio Ltd ("Remy", "we", "us"), company number 16782069, registered at 45 Colebrooke Avenue, London, England, W13 8JZ, United Kingdom. By creating an account or using the Services, the customer ("you", "Customer") agrees to these Terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.
1. The Services
1.1 Remy is a healthcare CRM providing practice-management, scheduling, communications, billing and related features as described on our website and in your subscription.
1.2 We may improve, change or discontinue features from time to time. We will not materially reduce the core functionality of a paid plan during a paid term without notice.
2. Accounts and eligibility
2.1 You must provide accurate registration information and keep it up to date. 2.2 You are responsible for your account credentials and for all activity under your account. Notify us promptly of any unauthorised use. 2.3 You must be a business/professional user; the Services are not for personal, consumer use.
3. Customer data and data protection
3.1 As between the parties, you own and are responsible for the data you and your users put into the Services ("Customer Data"), including its accuracy and your right to use it.
3.2 For personal data within Customer Data, you are the controller and we are your processor. Our processing is governed by our Data Processing Agreement, which forms part of these Terms. Our handling of data for which we are the controller is described in our Privacy Policy.
3.3 You are responsible for having a lawful basis and any required consents for the Customer Data you process using the Services, including special-category (health) data.
4. Acceptable use
You must comply with our Acceptable Use Policy. We may suspend or limit the Services to address a material breach, security risk, or legal requirement, using reasonable efforts to notify you.
5. Third-party integrations
The Services can connect to third-party products (e.g. calendar, email, telephony, accounting, payment providers). Your use of those is governed by the third party's terms, and we are not responsible for their acts or omissions. You authorise us to exchange data with a third party when you enable its integration.
6. Fees and payment
6.1 You will pay the fees for your chosen plan as described at sign-up or in an order. Fees are exclusive of VAT unless stated. 6.2 Subscriptions are billed monthly or annually in advance (as selected at sign-up) and are non-refundable except as required by law or expressly stated. 6.3 We may change pricing on 30 days' notice, effective from your next renewal. 6.4 Late or failed payments may result in suspension after notice.
7. Term, renewal and termination
7.1 These Terms run for your subscription term and auto-renew for successive terms unless cancelled before renewal per your plan. 7.2 Either party may terminate for the other's material breach not remedied within 30 days of notice. 7.3 On termination, your right to use the Services ends. We will handle Customer Data on termination as set out in the DPA (deletion/return).
8. Intellectual property
8.1 We and our licensors own all rights in the Services, software and documentation. We grant you a non-exclusive, non-transferable right to use the Services during your subscription. 8.2 You retain all rights in Customer Data. You grant us the limited rights needed to provide and support the Services. 8.3 If you give us feedback, we may use it without restriction.
9. Confidentiality
Each party will protect the other's confidential information and use it only to perform under these Terms, excluding information that is public, independently developed, or required to be disclosed by law.
10. Warranties and disclaimers
10.1 We warrant we will provide the Services with reasonable skill and care. 10.2 Except as expressly stated, the Services are provided "as is" and we disclaim all other warranties to the extent permitted by law. We do not warrant the Services will be uninterrupted or error-free. 10.3 The Services are administrative tools and are not a medical device and do not provide clinical advice. Clinical decisions remain the responsibility of your qualified professionals.
11. Liability
11.1 Nothing limits liability that cannot be limited by law (e.g. death or personal injury caused by negligence, or fraud). 11.2 Subject to 11.1, neither party is liable for indirect or consequential loss, loss of profits, revenue or data, and each party's total liability in any 12-month period is capped at [the fees paid in that period]. (Commercial detail — confirm with legal.)
12. Indemnity
Each party will indemnify the other against third-party claims arising from its breach of these Terms or infringement of rights, subject to the liability limits above. (Scope to be confirmed with legal.)
13. Suspension
We may suspend the Services where necessary for security, legal compliance, or non-payment, limiting the suspension in scope and duration where practicable.
14. Changes to these Terms
We may update these Terms. For material changes we will give reasonable notice (e.g. email or in-product). Continued use after the effective date constitutes acceptance.
15. General
15.1 Governing law: the laws of England and Wales; the courts of England and Wales have exclusive jurisdiction. 15.2 These Terms, the DPA, and any order form are the entire agreement. 15.3 Neither party may assign without consent, except to an affiliate or in a business transfer. 15.4 If any provision is unenforceable, the rest remains in effect. 15.5 Notices to us: legal@remy.health.